Company Profile

Company Description:

TELUS International is a business process outsourcing (BPO) provider delivering contact center and IT outsourcing services across a range of industries. What really distinguishes TELUS International is our ability to understand, absorb and maintain the brand promise and identities of our customers.

We represent some of the world’s largest and most unique brands. It’s our ability to serve the needs of these “customer experience innovators” that sets us apart from the majority of BPOs. Our defining characteristic is the ability to enable innovation; to deliver the flexibility and agility required to support exponential growth and to support “proof of concept” trials to launch new products and services.

Our customers count on us to become an extension of their brand, while at the same time delivering best in class performance metrics. Our value proposition is simple:

“At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.”

With global delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar Canadian telecommunications parent.

See us in action and connect with us today.