Company Profile

Company Description:

LE CREUSET / KEY HOLDER, Non-exempt Position
 
FASHION OUTLETS LAS VEGAS, PRIMM, NV
 
THE FIRST AND FINEST PREMIUM COOKWARE BRAND
 
Respect for tradition and authenticity has been Le Creuset’s guiding principle since 1925. Today we are the worldwide leader in cast iron and cooking essentials, known for our innovative designs and exceptional quality. We are a leader in bold, rich color – and a pioneer in the latest, most sought-after hues. Our products’ authentic craftsmanship and originality—across an extensive range of materials— has built a brand with rich history, yet modern relevancy. At Le Creuset, we have a passion for superior artisan quality, exceptional design, trendsetting style, French craftsmanship, and enduring value. We currently operate more than 60 retail stores in North America and over 100 stores worldwide. Our mission is to provide exceptional products that merge style and performance so as to inspire and delight cooking and entertaining enthusiasts - from generation to generation.
 
Learn more about our company at www.lecreuset.com.
 
PRIMARY FUNCTION: The Key Holder is primarily responsible for supporting the Store Manager in creating and supervising a team of customer service and product knowledge experts who are committed to building and sustaining long-term relationships with our clients by facilitating an environment that provides a joyful Brand experience. The Key Holder is responsible for assisting in the overall operation and performance of the store, which includes sales, merchandising, inventory levels, operations, staff supervision and employee development. They are accountable for creating an environment that promotes a selling and productivity culture.  Key Holders must adhere to all company guidelines and procedures to ensure efficient daily operations. They must demonstrate high standards of performance and act as a role model for exhibiting those standards.   
 
ESSENTIAL DUTIES & RESPONSIBILITIES:    
•             Exemplify our Core Values and support our Operating Principles.
•             Responsible for achieving individual sales goals; monitor associate sales activities and productivity; motivate and train associates to achieve full potential.
•             Work with Store Manager to attract, develop and retain the finest people to build a talent pipeline to achieve current and future business goals.
•             Train and motivate all associates through on-going programs in sales, customer service, product knowledge and POS.
•             Ensure team delivers an joyful customer experience in the store to achieve Brand standards; responds to customer inquiries and complaints in a professional and timely manner. 
•             Help maintain a safe work environment and ensure ongoing safety training and awareness.
•             Ensure store standards are met and maintained, i.e., demos, visuals, cleanliness, signage, safety, etc.
•             Facilitate an environment where all associates are treated fairly and with dignity and respect.
•             Be good stewards of resources and protect Company assets in all actions.
•             Perform other duties as assigned by the Store Manager or Assistant Manager.
 
SKILLS/KNOWLEDGE:
•             Proven ability to lead, motivate and influence others through personal actions and examples.
•             Proven excellent customer service skills with statistical track record in all areas of sales.
•             Proven ability to allocate time to execute multiple tasks and changing priorities.
•             Effective communication, organization and leadership skills.          
•             Proven ability to achieve results both independently and through others by fostering a spirit of teamwork, empowerment and collaboration.            
 
REQUIREMENTS:
•             Ability to be mobile on the sales floor for extended periods of time.
•             Availability to work two closing shifts per week; minimum of three Saturdays and two Sundays per month; annual inventory; key promotional periods, including the holiday season (November and December).
•             Flexibility to work in various roles based on business needs.
•             Ability to lift and mobilize items, up to 50lbs., while utilizing appropriate equipment and safety techniques.
 
EDUCATION:  College degree preferred or equivalent job experience. 
 
REPORTS TO:  Store Manager