It is the primary responsibility of the Executive Housekeeping Training Manager to interview, select, hire, and coordinate all training activities of new and existing staff for Mandalay Bay and THEhotel, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.
Specific Job Functions:
Manages assigned operational functions consistent with the strategic plan/vision for the department, division, and Mandalay Bay Resort & Casino.
Manages/monitors fiscal budget, operations, and marketing strategies to produce short-term and long-term profitability for Mandalay Bay Resort & Casino.
Manages the delivery and measurement of guest service consistent with the company’s established guidelines/standards.
Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure Mandalay Bay Resort & Casino’s competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Manages Human Resources responsibilities including:
ocreating a work environment that promotes teamwork
operformance feedback
orecognition
omutual respect and employee satisfaction
oquality hiring, training, and succession planning processes that encompass the company’s diversity commitment
oadherence to the company’s status quo third party representation philosophy
ocompliance with company policies, legal requirements, and collective bargaining agreements
Interviews, selects, hires, and coordinates/schedules training for all newly hired staff.
Attends job fairs, as needed/required.
Coordinates all aspects of processing/orientation for new hire employees.
Updates housekeeping orientation, and training manual/materials to be current with policies, procedures, and departmental changes.
Updates information as it pertains to staffing levels, and advises Director of Housekeeping on a weekly basis.
Conducts exit interviews and maintains monthly turnover reports in order to evaluate/analyze attrition trends, as needed.
Coordinates ESL training program, and monitors trainee benchmarks to ensure established standards of performance are met.
Ensures training/audit folders are prepared/updated for each new hire to accurately track performance.
Maintains/updates training schedules/checklists for all newly hired positions.
Develops, coordinates, and schedules leadership development training for management staff.
Coordinates/documents monthly/quarterly training to ensure departmental compliance of all safety/legal requirements is met.
Conducts random quality control inspections, as prescribed, to ensure performance of newly hired staff is in accordance with established guidelines/procedures.
Develops, prepares, and delivers training plans/sessions, as required.
Works closely with management to identify, prepare, and develop additional training modules required to address service deficiencies, when needed.
Ensures probationary reviews are conducted/completed in accordance with established timelines/procedures.
Performs other management duties as assigned/required.
Job Requirements:
Two (2) years of Housekeeping supervisory experience in a major hotel/resort complex, required.
Previous experience in a Union (bargaining unit) property, desirable.
Fluency in English required; fluency in secondary (Spanish) language, preferred.
Strong computer skills to include Microsoft Word, Excel, Outlook, and Power Point, preferred.
Excellent knowledge/understanding of all cleaning procedures, equipment, and supplies.
Excellent knowledge/understanding in the implementation/enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, OSHA, handling of BIO-HAZARD materials, injury prevention, etc.
Excellent knowledge/understanding of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment, required.
Ability to lift/carry up to 20 lbs. at a time; and maneuver/maintain control of Housekeeping cart weighing up to 300 lbs.
Excellent verbal and written communication skills, with ability to communicate clearly/concisely and prepare written assignments and training materials without assistance.
Excellent interpersonal skills and effective listening abilities.
Strong administrative and organizational skills.
Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills.
Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment.
Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines.
Neat and well-groomed appearance, adhering to Mandalay Bay Resort & Casino standards.
Job location:
Las Vegas-NV-89109-USA.
Employment Type:
Pay Rate:
Unspecified
Contact
Information
Name:
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Phone:
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Fax:
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Web Site URL:
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Other
Posted:
10/15/2009.
Job Code:
100168.
Comments:
Additional
Information
Travel Required:
Unspecified.
Relocation Cost:
Unspecified.
Required Education
Level:
Unspecified .
Preferred Major:
Unspecified.
Required Years
of Experience:
0.
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